Refund policy

Thank you for shopping at PawNest. We want you to be completely satisfied with your purchase. Please read our policy below regarding returns and refunds:

Returns

• You have 30 days from the date of receiving your item to request a return.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Return Shipping

• Since we work with global suppliers to offer you the best prices, return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.

• Please contact our support team before sending any items back; do not send your purchase back to the manufacturer.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.

Damaged or Wrong Items

• If your item arrives damaged, defective, or if you receive the wrong product, please contact us immediately at [Your Support Email] with a photo of the item, and we will arrange a free replacement or full refund.